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FAQ

Q: Do you have a new client start-up team to make the transition to your company fast and easy?

A: We have new customer teams that are experienced working with new clients. They know the pitfalls that can occur and are trained to ensure a successful start-up phase.

Q: Will we be satisfied with the speed of your letter changes and customer service in general?

A: Nearly 100% or our clients said they were extremely satisfied with the speed of their letter changes.

Q: Do you know what types of letters get the best responses from debtors?

A: Yes, we have conducted in-depth focus groups with stubborn debtors to discover what works and why. We’ll share our knowledge and design a program to help you get paid faster.

Q: How does having mailing facilities in more than one location improve mailing?

A: Our bi-coastal mailing facilities in California and New Jersey reduce average mail time from 7 days to 3.

Q: Do you have a system to reduce returned mail?

A: Yes, we have a nine-step system designed to reduce return mail by 31%.

Q: How do I know if your solution is going to be compatible with our agency’s software?

A: We have established turnkey interfaces that are used by 99% of the top collection software companies, which permits virtually any agency to seamlessly upload and download information from CompuMail.

Q: Do you offer state compliance tools?

A: Yes, our state compliance tool has helped our clients maintain a perfect record of compliance for over a decade.

Q: Are you HIPAA compliant?

A: Yes, in fact we hired a lawyer who is specialized in HIPAA compliance to help us implement the proper policies and procedures to ensure we are fully compliant.

Q: Do you have quality control procedures in place?

A: In the print and mail departments, we have a five-step quality control process that makes each person accountable and responsible to ensure quality.