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"We are constantly inundated with solicitation calls from your competitors.
However, your customer service is fanatical! That is the reason I
continue to use CompuMail."
"I recently requested the addition of a new letter to the series you process for
us and it was all painlessly handled by your very competent staff in mere
hours. No hassles, no delays, really quick. But, again, that's what I
have grown accustomed to while dealing with your company over the last 4 years.
That's one of the reasons I am a very satisfied customer. I just wanted to
commend you and your staff for a really great job."
"After implementing a combination of CompuMail's specific recommendations and
our own industry specific information to our letters, our inbound phone volume
increased over 300%. We have been pleasantly swamped with the problem of debtors
wanting to pay their debt in full."
"Return mail was killing our agency until I got my hands on your system. We
implemented each of the steps in the CompuMail Return Mail Solutions system and
the amount of return mail took a nosedive! This is potent stuff."
"From the moment we started to switch over to CompuMail everything has gone
smoothly. I was expecting the usual nightmare of start up and configuration
issues and was pleasantly surprised to find there were none. Everybody at
CompuMail is competent, helpful and customer oriented. On the rare
occasions when my customer service representative cannot answer my question I
have never had to be transferred more than one time to get an answer to my
question. Support is always there for me---even when, due to the time zone
difference, they receive my call at 6:00am local time.
Equally important with competent customer service is quality assurance.
CompuMail does not send out a new or changed letter without the customer
signing off on the finished version. Since we have started using CompuMail we
no longer have complaints about letters being held up for a few days before
being mailed. No longer do we have consumers calling us to report that there
were two letters in the same envelope. No longer do we have to worry
about missing deadlines or third party disclosure.
In my opinion, the employees at CompuMail are one big group of class acts. I
wish all my vendors were this way!"
"The Automated Return Mail Solutions (ARMS) product has really helped our
business. Not having my staff process return mail means they are free to
collect money. Thanks for your program and all your help. Your program and your
systems are everything they promised, and a lot more."
Our company moved our mail outsourcing to CompuMail because we believe they
share our corporate values for taking seriously their responsibility to deliver
an outstanding service that consistently meets or exceeds expectations. In the
eyes of our clients, our mail service is a direct reflection on our company. It
is mandatory that we never be put in a position to make excuses for one of our
vendors service and, consequently, ours. CompuMail makes us look good."
